1. INTRODUCTION
1.1 AUTOAE PORTAL CO. L.L.C, a company registered in Dubai with its registered office at Office 17, Jumeirah Living Marina Gate, Dubai Marina, Dubai, UAE, is the owner and operator of the website https://www.auto.ae (the "Website") and the AUTO.AE mobile application for iOS and Android (the "App").
1.2 This Privacy Policy ("Policy") is part of the Terms of Use of the Website, and by using the Website, you explicitly agree to our collection, use, and disclosure of your information in accordance with the terms of this Policy. We may modify this Policy at any time without notice, and such changes take effect upon posting on the Website. If you do not agree with the Policy (including any changes), you must immediately stop using the Website https://www.auto.ae and the AUTO.AE mobile application for iOS and Android.
1.3 In this Policy, the terms "AUTO.AE," "we," "our," and "us" refer to AUTOAE PORTAL CO. L.L.C and its subsidiaries, employees, officers, agents, affiliates, or assigns.
1.4 This Privacy Policy was last updated on July 18, 2024. It is effective between you and us from the moment you accept this Policy, which occurs automatically upon using the Website https://www.auto.ae or the AUTO.AE mobile application for iOS and Android.
1.5 If any provision of this Policy is held invalid or unenforceable by law for any reason, the validity and enforceability of the remaining provisions will not be affected.
2. WHAT INFORMATION DO WE COLLECT?
2.1 We collect information that may be either personal or general:
- - Personal Information: When you register on the Website as a customer, update your details, purchase products or services, participate in promotions, or send us emails, you provide information that we store and process. This information may include your name, address, phone number, email address, purchase and transaction history, billing information (including credit card details), interests, and other "Personal Data."
- - General Information: We also receive general information from you as a result of your visits and use of the Website. This information does not identify you personally and may include data such as your IP address, the date and time of access to the Website, the duration of your visit, browsing history, the internet address of the website from which you linked to our Website, and other "General Data."
- - Social Network Information: We collect login data such as name, surname, email address, and profile photo.
- - Social Media Posting via AUTO.AE for Dealers: We also receive information from Facebook/Instagram about your profile, email address, name, page details, and Instagram/Facebook business accounts. By connecting to Instagram or Facebook, you allow us to post on your behalf and collect anonymous analytics data on views, impressions, and other metrics.
3. HOW DO WE USE YOUR INFORMATION?
3.1 Most of this Website can be used without providing us with any information. However, certain services and third-party technologies may involve collecting and using information from you, including but not limited to Google Analytics (a description of their data collection and processing methods can be found at https://www.google.com/policies/privacy/partners/). We use this information to improve our services, specifically for: maintaining internal records; improving our products, services, and the Website; communicating with you if you have ordered, purchased, or participated in anything on the Website; contacting you for marketing research purposes; and providing you with information about new opportunities, promotions, special offers, and other information we may find useful to you. If you contact us through the Website or via email provided on the Website, we may keep a record of that correspondence.
3.2 We use General Information to improve the Website for users (including evaluating content that interests visitors) and for other purposes such as determining the technical specifications of the Website, identifying problem areas, tracking activity on the Website, preparing reports, evaluating trends, and monitoring Website usage without personally identifying users.
3.3 For social media posting or other platforms, we use dealer information to post on our website or API connections with other websites. This is intended only for B2B clients, and we use your information to post vehicle listings or other information on your behalf only after your selection. We use your information to access your Instagram Business account or Facebook page to post vehicle images and information on your behalf. We also use your information to access audience interaction analytics on these platforms. This data is anonymous and provides information on the number of views, impressions, and reposts of your posts.
4. DISCLOSURE OF PERSONAL INFORMATION
4.1 You agree that we may share your Personal Information with any other affiliated company of AUTO.AE for the aforementioned purposes.
4.2 You agree that we may share your Personal Information with third parties in the following cases:
- - with selected dealerships registered on the Website or other service providers we use if necessary for your use of the Website. For example, when you use the Website to request information about a vehicle that interests you and is listed on the Website, we provide your Personal Information to the dealer handling the sale or rental of that vehicle. Once the relevant third party receives your Personal Information, they become the data controller and use your information according to their terms of use and privacy policy;
- - with business partners, suppliers, and subcontractors to fulfill any contracts we enter into with them or you.
4.3 You also agree that we may share your Personal Information with third parties:
- - in the event of a sale or purchase of any business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets along with their professional advisors. If AUTO.AE or all its assets are acquired by a third party, the Personal Information held about customers will be one of the transferred assets;
- - if necessary to obtain professional advice;
- - if we are obligated to disclose or share your Personal Information to comply with legal obligations or to enforce our terms of use and other agreements;
- - to protect the rights, property, or safety of AUTO.AE, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection purposes.
5. HOW TO MANAGE OR DELETE YOUR DATA?
5.1 We provide you with the ability to access, correct, transfer, and delete your data. Learn more in Facebook and Instagram settings [usually in the Apps and Websites section].
5.2 We have used Facebook/Instagram protocols so that you can easily delete and disable AUTO.AE. You can delete data from Facebook or Instagram by removing the AUTO.AE business integration. Instructions for this can be found at www.facebook.com/help/405094243235242/?helpref=uf_share
5.3 We retain data until it is no longer needed to provide our Facebook services and products or until your account is deleted—whichever comes first. This is determined on a case-by-case basis and depends on factors such as the nature of the data, the reason for its collection and processing, and relevant legal or operational retention needs.
5.4 Learn more about deleting shared content and cookies received through social plugins.
5.5 Please try the above methods first to delete information from social media, as they are most effective. However, if you still have a problem, contact us at [email protected]
5.6 To delete other information or remove your data from our electronic database or customer relationship management systems and everything else that falls under your "right to be forgotten," request this from your provider (Apple, Google, etc.), as this is most effective initially, or send us an email at [email protected]
6. SECURITY
6.1 Ensuring the security of your Personal Information and preventing unauthorized access is a priority for us, and we take all reasonably necessary measures to protect your Personal Information from unauthorized access, use, alteration, disclosure, or destruction. While we have implemented physical, electronic, and managerial procedures to safeguard and secure your Personal Information, we are not responsible for any unauthorized access by third parties and cannot guarantee that the Personal Information you provide or transmit through this Website or via email is completely secure and safe.
7. COOKIES
7.1 Like many websites, this Website uses cookies (which may also be placed and read by third-party providers, including but not limited to Google Analytics), which are files that store information on your hard drive. Cookies allow the Website to identify account holders, track new users, record session information, and, generally, optimize your experience. Most browsers automatically accept cookies, but if you wish, you can disable cookies in your browser (each type of browser usually has different steps for disabling them. These steps can be found by performing an internet search).
7.2 We recommend keeping cookies "enabled" so that you can enjoy the best experience on this Website. You may occasionally receive cookies from companies advertising on our behalf or on behalf of our subsidiaries. We do not control these cookies, and they are not subject to this Privacy Policy.
8. USE OF THIRD-PARTY ANALYTICS AND TRACKING PIXELS
8.1 This Website uses third-party analytics systems ("Third-Party Analytics"). Third-Party Analytics use cookies and/or text files to analyze website traffic. The information generated by cookies with your data (including your IP address) is transmitted to servers operated by Third-Party Analytics. Third-Party Analytics process this information to evaluate your use of this Website, compile reports on Website activity on our behalf, and provide other related services regarding website and internet usage. Third-Party Analytics may also share this information with third parties as required or if these third parties process the information on their behalf.
8.2 You can disable cookies in your browser settings. However, in this case, you will not be able to fully use all the features available on this Website. By using this Website, you agree to the processing of information discussed in this Policy by Third-Party Analytics. To the maximum extent permitted by applicable law, we and our respective suppliers, as well as any of our owners, officers, directors, managers, members, agents, and employees, are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or losses (including, without limitation, incidental and consequential damages, loss of profits, or damages resulting from loss of data or business interruption) arising in connection with the use of the information discussed in this section.
8.3 Third-party tracking pixels are used on our Website. This means that third parties may use cookies, web beacons, and similar technologies to collect or receive information from our Website and elsewhere on the internet and use that information to provide measurement services and targeted advertising. If you wish to opt-out of these tracking pixels, adjust your browser settings.
9. THIRD-PARTY ADVERTISERS
9.1 We allow third-party advertising networks to place ads on our behalf.
9.2 Third-party advertisers may place cookies in the browsers of visitors to their websites and may send their own cookies to visitors' cookie files. These cookies allow these advertisers to use their personalized retargeting technology and display personalized banners; third-party advertisers may collect and use this data in accordance with all applicable laws and regulations (including but not limited to laws governing privacy and data protection).
Data collected and used by third-party advertisers will contain only General Information and is under their sole control. Third-party advertisers will have their own Privacy Policy, which will be available on their websites.
10. CONTACT
For more information about our collection, use, and disclosure of your information in accordance with this Policy, please contact us at [email protected]